- Frequently Asked Questions
CRYPTO ROYAL is an homage to the gaming phenomena that was skin betting where players of the critcally acclaimed esport title Counter-Strike: Global Offensive were able to participate and bet on variety of games with their in-game items called (weapon) skins. CRYPTO ROYAL is aiming to recreate that nostalgic feeling of winning skins on jackpot and other games, but using bitcoin instead of skins.
- Why bitcoin and not skins ?
Using skins for participating in jackpot-style games is frowned upon and outright deemed illegal according to the game developer Valve, who in the summer and fall of 2016 issued cease and desist letters to most of the biggest sites that were offering it. While still maintaining the CSGO skin and trading APIs, Valve is in a position to take all of your skins at any time, from any site, with no warning whatsoever. Bitcoin on the other hand is cryptographically secure and decentralized - noone can take away your bitcoin ever, for any reason.
- I still don't get what this bitcoin is all about ?
You can read more about it in our Bitcoin Beginner FAQ.
We are professionals in IT with more than 17 years of experience in the CS scene (yes, that is going back to the first beta). We hold ourselves to the highest standards of the industry and protection of customers rights. Hi Richard!
You deposit bitcoin in the site, we give you tokens that look like CSGO skins to play with in the games. Use the big green button in the middle of the site called DEPOSIT / ENTER POT. Generally in a Jackpot game the players deposit their tokens/skins in a common pot and after the time or skin limit of the round is reached, a winner is drawn that takes the whole pot minus the site commission.
- What currencies do you accept ?
Currently we only accept bitcoin with plans of supporting ethereum and the other big cryptocurrencies when they mature. For your convenience we have added currency switcher on the top right corner, which converts the default mBTC values to their EUR or USD equivalents for display purposes only. 1 mBTC = 0.001 bitcoin.
- How can I be sure you are not cheating me out of my wins?
We have the most transparent and verifiable provably fair system you have seen - check out our Provably Fair section.
The minimum you can deposit in a round or the site is currently is 0.1 mBTC. You can enter the pot with no more than 6 tokens/skins which makes the maximum amount you can enter with 6 BTC. The rounds currently last 60 seconds or until 42 items are deposited. You can withdraw minmum of 0.1 mBTC. These are, of course, subect to change as the site grows.
- Do you take any commission ?
Yes. We take fixed 5% of the total value in the pot to maintain the site's operation. In case the commission cannot be taken as a whole token/skin the winnings of the losing players in a round are broken down to lower token/skin denominations. If the comission is < 0.1 mBTC the remainder is returned to the player's purse (the green icon on the bottom of your Current Inventory). We do not take commission if only two players are participating in a round.
In order to maintain the point skin and click interface of the old csgo jackpots, CRYPTO ROYAL uses the following denominations of skins/tokens - 1000, 500, 250, 100, 50, 25, 10, 5, 1, 0.5, 0.25 and 0.1 mBTC tokens. You can change how you deposit/current balance is denominated at any time by using the REDISTRIBUTE button in "Current Inventory" menu in the top right corner.
- How can I withdraw my bitcoin?
You can go to your "Current Inventory" menu, click Withdraw Amount then enter the amount you wish to withdraw or you can select skins and withdraw the sum of all selected when you click the Withdraw Selected button. You can also withdraw an exact amount from the menu in top right corner. Please note that the withdraw action is final and if you mistakenly input an invalid bitcoin address or an address you dont control, we cannot do nothing once you initiate the transaction.
- I deposited bitcoin but my inventory shows nothing but red items?
The items will be available when we recieve the required number of confirmations from the bitcoin network - one confirmation for deposits up to 1 BTC, two confirmations for deposits up to 10 BTC, four confirmations for deposits up to 50 BTC and six confirmations for deposits over that amount. Generally a confirmation is obtained after 10 minutes, you can also see the number of confirmations you recieve when you click the Blocktrail button in the "Transaction History" menu.
- What is a "User Secret" and where do i change it?
The user secret is your contribution to the randomness and fairness of the draw - in the beginning of every round we take your User Secret along with the user secrets of all other people logged in the site, hash it and use it for the random drawing of the winner in the end of the round. A User Secret is an integer between 1 and 99999 and can be changed at any time from the "User Secret" tab in the "Profile" menu in the top right corner of the site. If you don't change your user secret, we autogenerate a new one for every new round.
- What is "Different Skin View"?
By default each token/skin uses a different picture from the CS:GO skins market, if you go to the "Profile" menu you can change this so that each token uses the same picture, every time. You can also change the default pictures from the RESKIN button in "Current Inventory".
You can always drop us an email on support@crypto-royal.com and we will do our best to tend to your customer needs.
